Terms of Use
1. Scope and Applicability
1.1 Business Customers Only
Our Service is offered exclusively to businesses. These Terms apply only if you are an entrepreneur (Unternehmer) as defined by the Austrian Commercial Code (UGB), a legal entity under public law, or a special fund under public law. These Terms do not apply to consumers. Any statutory rights granted to consumers, such as the right of withdrawal (Rücktrittsrecht), do not apply.
1.2 Exclusivity of These Terms
The relationship between Rankscale and the User is governed solely by these Terms. We explicitly object to the inclusion of any general terms and conditions of the User. Deviating or supplementary terms will not be recognized or become part of the contract unless we have expressly agreed to them in writing (Textform).
2. The Rankscale Service
2.1 Core Functionality
Rankscale provides a software-as-a-service platform designed to help businesses analyze and assess their visibility in AI-driven search environments and Large Language Models (LLMs). The specific features and capabilities of the Service are described on our website.
2.2 Service Modifications
We may make reasonable changes to the Service (e.g., to improve performance or comply with legal requirements), provided such changes do not eliminate core features. We will inform you of any material changes in a timely manner.
2.3 Third-Party Dependencies
Our Service relies on third-party providers and data sources (e.g., LLMs). The availability of these external services is outside our direct control. If a third-party provider ceases to offer a necessary component, we will inform you and strive to find a suitable alternative.
2.4 Service Interruptions
We do not warrant that the Service will be completely error-free or uninterrupted, but we will use commercially reasonable efforts to promptly address any material service issues within our control.
2.5 No Guaranteed Results
Rankscale is an analytics and assessment tool. Unless explicitly stated in a separate agreement, we do not guarantee any specific outcomes, such as improved search rankings or increased visibility, from the use of our Service.
3. User Obligations
3.1 Lawful and Proper Use
You agree to use the Service only for legitimate business purposes and in full compliance with all applicable laws. You must keep your login credentials confidential and are responsible for all activities under your account. You must ensure that any data or content you provide to the Service does not infringe on third-party rights or violate any laws.
3.2 Prohibited Activities
You shall not reverse-engineer, decompile, misuse, or otherwise attempt to discover the source code or underlying structure of the Service. In the event of a material breach of these obligations, we are entitled to temporarily suspend or restrict your access to the Service, after providing reasonable notice where feasible, and/or terminate the contract for cause pursuant to Section 7.3.
4. Intellectual Property and Data Rights
4.1 Our Intellectual Property
All intellectual property rights in the Rankscale Service, including its software, algorithms, and documentation, belong exclusively to us. We grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business operations during the contract term, as outlined in these Terms.
4.2 Your Data
You retain all ownership rights to the data and content you upload to the Service (“User Data”). You grant us a limited license to process and use your User Data solely to provide and improve the Service and fulfill our contractual duties. All data is handled in accordance with our Privacy Policy. We will not use or share your User Data for other purposes without your consent. Upon termination, we will delete or return your User Data upon request, unless legally required to retain it.
5. Fees, Payment, and Set-off
5.1 Fees and Taxes
You agree to pay the fees for the Service as specified in your selected plan or order. All prices are stated net of applicable VAT (sales tax), which will be added as required by law.
5.2 Invoicing and Payment
Fees are billed in advance for each cycle (e.g., monthly or annually) via our payment provider, Stripe. Payments are due within 14 days of the invoice date unless otherwise specified. If payment is not made on time, we may charge statutory default interest as provided by Austrian law for B2B transactions (currently 9.2 percentage points above the ECB base rate). We also reserve the right, after giving a reminder and a reasonable grace period, to suspend Service access until overdue amounts are paid.
5.3 No Set-Off
You may only set off counterclaims against our payment claims if those counterclaims are undisputed by us or have been finally adjudicated by a court. You may not withhold or reduce payments by offsetting other claims you have against us unless they are acknowledged or legally established. This does not limit your right to claim damages separately.
6. Limitation of Liability
6.1 Unlimited Liability
We shall be liable without limit in cases of intentional misconduct, gross negligence, or for any damages resulting from injury to life, body, or health caused by a breach of duty on our part.
6.2 Liability for Slight Negligence
In cases of ordinary (slight) negligence, we will only be liable for the breach of essential contractual obligations. Essential obligations are those duties which are fundamental to the contract and on whose fulfillment the User can and should be able to rely.
6.3 Further Limitations
To the extent our liability is limited or excluded under these provisions, the same limitations or exclusions apply to the personal liability of our officers, employees, agents, and subcontractors.
6.4 User Indemnification
The User shall indemnify and hold Rankscale harmless from any third-party claims arising from the User's unlawful use of the Service or breach of these Terms, to the extent the User is responsible for such breach.
7. Term and Termination
7.1 Contract Term
The contract begins upon your registration and acceptance of these Terms. The term is determined by your subscription plan (e.g., a monthly or a 12-month subscription). Unless terminated, the contract will renew according to the terms of your plan.
7.2 Ordinary Termination
Either party may terminate a monthly subscription at any time, effective at the end of the current billing cycle. A 12-month subscription can be terminated by giving thirty (30) days' notice, effective at the end of the 12-month cycle. Notice of termination must be given in writing (e.g., by email).
7.3 Termination for Cause
Either party may terminate the contract with immediate effect for cause (aus wichtigem Grund) if the legal requirements are met. Cause for Rankscale includes a serious breach of these Terms by the User (such as misuse of the Service or persistent non-payment) that is not cured after a warning, or the insolvency of the User.
7.4 Effects of Termination
Upon termination, your account will be deactivated. You are responsible for exporting any needed data before the termination date. We may delete User Data after a short retention period, except for data we are legally required to retain. Fees paid in advance are non-refundable unless the termination was for cause due to an uncured breach by us. Clauses that by their nature are meant to survive termination (such as confidentiality, liability, governing law, etc.) shall remain in effect.
8. Governing Law and Jurisdiction
8.1 Governing Law
This Agreement and any disputes arising out of it shall be governed by the laws of Austria, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
8.2 Jurisdiction
The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be the competent court in Vienna, Austria, provided the User is a merchant, a legal entity under public law, or a special fund under public law.
9. Client Reference
We are proud of the users we serve. For marketing and promotional purposes, we may identify you as a Rankscale user and feature your company name, logo, or other brand identifiers on our website, in client lists, and in other marketing materials. We will always present your brand in a fact-based and respectful manner. This right survives the termination of our agreement, unless you submit a written objection for a legitimate reason. Rest assured, we will never disclose your confidential information in our promotional activities.
10. Final Provisions
10.1 Changes to Terms
For existing contracts, we will notify you of any proposed changes to these Terms in writing at least six weeks in advance. The changes will be considered approved if you do not object in writing within the notice period. We will explicitly inform you of this consequence in the notice. If you object, either party may terminate the contract.
10.2 Entire Agreement
These Terms, along with any referenced order forms, constitute the entire agreement between us. There are no side agreements. All amendments or additions to this contract must be made in writing to be effective. This also applies to waiving this writing requirement.
10.3 Severability
Should any provision of these Terms be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The parties agree to replace the invalid provision with a valid one that most closely reflects the original economic intent.
10.4 Contract Language
The English version of these Terms of Use is the legally binding version. Any translations, if provided, are for convenience only.
10.5 Contact and Imprint
The provider of the Service is Rankscale GmbH, located at Kirchengasse 36/1, A-3433 Königstetten. For any questions or communications, please contact us via the channels listed on our website. Our Imprint and Privacy Policy can also be found on our website.
Last Updated: 23.03.2026
By creating an account or using the Rankscale Service, you affirm that you have read, understood, and agree to these Terms of Use.